Return & Refund Policy

At Tohfa Online (https://tohfaonline.com), customer satisfaction is very important to us. This Return & Refund Policy explains the conditions under which products purchased from our website can be returned or refunded.

Eligibility for Returns

• Products must be unused and in their original packaging.
• Return requests must be initiated within 7 days of delivery.
• The product must be returned in the same condition in which it was delivered.
• Items damaged due to misuse, improper handling, or installation are not eligible for return.

Non-Returnable Items

• Used or damaged products
• Customized or specially made products
• Clearance or final sale items

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

Shipping Charges

Shipping charges are generally non-refundable. However, if the return is due to a defective, damaged, or incorrect product delivered by us, the shipping charges may be refunded.

Return Assistance

If you need help with a return or refund request, please contact our support team at support@tohfaonline.com.